We take your privacy very seriously and treat all your personal information as confidential. This policy relates to your use of this website; the data you supply to us and our use of that data.
What sort of data do we collect?
When you shop on this website, you will be asked to input personal information such as your name, email address, billing address, delivery address, telephone number(s), product selections and a password. We do not store credit or debit card information.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Information about our customers and site visitors is kept on a secure server and we fully comply with all applicable UK data protection and consumer legislation. Any personal information that you give us and any information we use to identify you, is held in accordance with our registration with the Information Commissioner's Office.
SSL and encryption technology
We have implemented internet security technology to ensure that it is safe for you to shop with us. We use internet standard encryption technology to scramble your personal data when you give it to us. This process is known as Secure Sockets Layer (SSL) and we are constantly updating our technology to provide you with the maximum level of security.
To check you are in a secure area of our website, you can look at the bottom right of your browser window and you will see a closed padlock or an unbroken key. This indicates that SSL is enabled and your transaction is secure.
Additionally, we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our e-payments processor for authorisation by your bank.
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need them for the purposes we acquired them in the first place (as set out above). In most cases, this means we will keep your information for as long as you continue to shop with us or use our services, and for a period time afterwards if you stop doing so, to see if we can persuade you to come back to us. After that we will either delete it or anonymize it so that it cannot be linked back to you.
You can sign up to receive marketing communications from us using the online sign-up form; when you register for an online account there is an opt-in tick box found during the checkout process. If you opt-in, you consent to receive information from us about products, promotions or special offers that we feel may be of interest to you. These may be sent by email, mail, telephone or SMS message.
How to unsubscribe from all marketing communications
You can unsubscribe by calling our Customer Services Team on +44 (0)1380 812799 or email firstname.lastname@example.org by post at the address shown below
For more information about the privacy policies of the processors we may use please see below:
If we are requested by the police, or any other regulatory or government authority investigating suspected illegal activities, to provide your personal information and/or user information, we will do so.
Should a customer report an adverse health event following the use of our products, we have a statutory requirement to process this sensitive health personal data and inform the appropriate regulatory authorities if the event is designated as serious. In the case of international customers this data may have to be reported outside the European Economic Area ("EEA") to appropriate international regulatory bodies. In this instance their privacy policies are reviewed in line with this policy.
Note: To reduce the chances of an error or misunderstanding, we need to keep the information we gather about you accurate and up-to-date. But whilst we work very hard to make sure mistakes don’t happen, we need your help, too. So, if you have an online account with us, please ensure that the information you provide (e.g. any contact information) is correct and that you review it and update itregularly.
For any of these requests contact our Customer Services Team by Phone: +44 (0) 1380 812799 or email email@example.com by post at the address shown below.
If our policy changes in the future we will update this page with the new details. Please check back to keep up to date with any changes.
The data controller of your data is:
Company Director, Nutristrength Ltd ,5 Eastcott Common, Eastcott ,Devizes
ICO Registration Number: Z7959510
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