We accept most major payment methods at checkout.

• Visa and Mastercard

• PayPal, which also covers American Express when you choose PayPal

• Apple Pay, Google Pay and Shop Pay through express checkout

Express checkout buttons are a shortcut. You can always continue to the next step and pay by card instead.

All orders are taken in pounds sterling (GBP). That is the only currency we can accept at checkout.

If your card or PayPal account is in another currency, your provider converts the amount automatically at their own rate, so you do not need to do anything.

Enter your code at checkout before you complete payment.

• Add your items to the basket, then go to checkout.

• Enter your code in the discount box and select apply.

• The total updates straight away.

Things to check

• Codes can have an expiry date, or apply to selected products only.

• Only one discount code can be used per order.

• Codes are case sensitive, so check the spelling carefully.

Orders cannot be edited online once they are placed, but we can often help if you contact us quickly.

• Email sales@nutristrength.com or call +44 (0)1380 814 786 with your order number.

• We can amend the order if it has not already been packed or dispatched.

• Once an order has left us, no further changes can be made, so a return would be the next step.

Yes, as long as it has not been packed or dispatched.

• Contact us as soon as you can with your order number, and we will stop the order if it is still with our warehouse team.

• If it has already gone out, you can send it back once it arrives and we will refund it under our returns policy.

If you need more help

• Email sales@nutristrength.com

• Call +44 (0)1380 814 786 (Monday to Friday, 9am to 5pm UK time)

Billing details are passed straight to your bank or PayPal for security, so they cannot be changed after payment.

• A billing address typo does not affect delivery, because parcels always go to the shipping address.

• To change card details for future orders, update them in your account.

Yes. A VAT invoice is issued for every order and can be sent by email on request.

Email sales@nutristrength.com with your order number and we will send it across, including your company name and VAT number if you give them to us.

Use our tracking portal, which shows the latest update from the courier in one place.

• Track your order using your order number, email address or tracking number.

You will also get a dispatch email with your tracking number as soon as the parcel leaves us.

We aim to pack and dispatch orders on the same working day when they are placed before the afternoon cut off, and the next working day otherwise.

Orders placed at the weekend or on a bank holiday are picked up on the next working day.

Most UK orders arrive within two to three working days of dispatch on a tracked service, and next working day if you choose an express option at checkout.

Delivery times are courier estimates rather than guarantees, and occasionally a parcel takes a little longer during busy periods.

Yes, we ship worldwide. Options and prices are shown at checkout once you enter your delivery address.

International delivery usually takes three to ten working days after dispatch, depending on the destination and customs clearance.

It depends on where the order is going.

• For many destinations, taxes and duties are calculated and paid at checkout, so nothing is due on delivery.

• For some destinations, the courier collects import charges before delivery, and that is set by the destination country rather than by us.

Checkout tells you which applies to your order before you pay.

Tracking can stall while a parcel is in transit or waiting for a customs check, and it often catches up on its own.

• Check the latest position in our tracking portal.

• If there has been no movement for three working days in the UK, or seven for an international order, contact us and we will chase the courier and open a case for you.

If you need more help

• Email sales@nutristrength.com

• Call +44 (0)1380 814 786 (Monday to Friday, 9am to 5pm UK time)

We are sorry, that is frustrating. Please check the tracking portal first, then get in touch with your order number.

We will audit the dispatch record and raise it with the courier. Where a parcel is confirmed lost, we replace or refund it.

If you need more help

• Email sales@nutristrength.com

• Call +44 (0)1380 814 786 (Monday to Friday, 9am to 5pm UK time)

Please contact us within five working days of delivery with your order number, and tell us exactly which items are missing.

Every parcel is scanned and weighed as it is packed, so we can check what went out and put it right quickly.

Please email sales@nutristrength.com with your order number and photographs of the outer packaging and the damaged items.

We will arrange a replacement or a refund, and raise the damage with the courier at our end.

Contact us with your order number and a photograph of what arrived, including the label on the product.

We will send the correct item and cover the cost of returning the wrong one.

Tell us as soon as you can. If the order has not been packed, we can correct the address before it goes out.

If it has already been dispatched, the courier may still be able to redirect it, so contact us and we will try.

You can return unopened items in a resaleable condition within 30 days of receiving your order, or 14 days for EU customers under distance selling rules.

• Start your return in our returns portal.

• Opened or part used products cannot be resold, so they can only be refunded where there is a fault.

Use the returns portal. Enter your order number and email address, choose the items and tell us the reason.

You will get return instructions on screen and by email, including a label where one applies.

Refunds are issued once your return has been received and checked, usually within three working days of it reaching us.

Your bank or PayPal then takes a few more days to show the money, depending on the provider.

If the return is because of a fault, a damaged parcel or our error, we cover the postage.

For a change of mind, return postage is at your own cost unless we tell you otherwise.

Yes. Choose exchange when you start your return in the returns portal, and tell us what you would like instead.

If there is a price difference, we will either refund it or send a short payment link before the replacement goes out.

Most of our range is suitable for vegans, and each product page and label states this clearly.

If you are unsure about a specific product, email sales@nutristrength.com and we will confirm from the current specification.

Follow the directions on the label, which give the daily amount and whether to take it with food.

Beyond the label, we cannot advise on personal timing or combinations, so please speak to a qualified practitioner if you would like tailored guidance.

Many customers use more than one product, but we cannot advise on combinations for you personally.

Stay within the label amounts for each product, and check with your doctor or practitioner if you are taking medication.

Where a product carries a sport testing certification, it is shown on the product page and on the label.

If you compete under testing rules, contact us before you order and we will confirm what applies to that product.

Our products are manufactured and packed in our own UK facility, which works to good manufacturing practice standards.

Every raw material and finished batch is tested before release, and batches are traceable back through our records.

Yes. We work with gyms, clinics, pharmacies and retailers in the UK and overseas.

Email sales@nutristrength.com with your business details, including your company registration and VAT number where you have them, and our team will come back to you.

Sign in to your account and open the subscriptions area. From there you can skip a delivery, change how often it arrives, update the address or cancel.

If you would rather we did it for you, email sales@nutristrength.com and we will make the change and confirm it.

Your next charge date is shown in your account, and we email a reminder before every renewal.

Changes need to be made before that charge date, because once an order is created it is treated like any other paid order.

Use the account area on our website. You can reset your password from the sign in page at any time.

To change the email address on your account, email sales@nutristrength.com from the old address if you can, so we can confirm the change safely.

We only use your details to process orders, provide support and, if you have opted in, send updates you asked for.

Full details are in the privacy policy on https://nutristrength.com, and you can ask us to remove your marketing preferences at any time.

Every raw material and every finished batch is tested for heavy metals, microbes, identity and purity, and each batch is released only once those checks pass.

Manufacturing and packing take place in our own UK facility, which works to good manufacturing practice standards.

We do not release certificates of analysis, test reports or individual results.

What we can confirm is that the batch you received passed our full testing programme before it was approved for sale.

Both are printed on the product label, usually near the base or on the back.

If the print is hard to read, send us a photograph and your order number and we will confirm the batch and date from our records.

Keep them in a cool, dry place out of direct sunlight, with the lid closed firmly.

Where a product needs refrigeration after opening, the label says so.

We cannot give individual medical advice, and we cannot tell you whether a product is right for your health or your medication.

If you are pregnant, breastfeeding, taking prescribed medicines or managing a health condition, please speak to your doctor or a qualified practitioner first.

Email sales@nutristrength.com, call +44 (0)1380 814 786, or send a message from our contact page.

We are here Monday to Friday, 9am to 5pm UK time, and we aim to reply to every message within one working day.

Most messages are answered within one working day, and often the same day.

If your order is due to go out imminently and you need something changed, please call rather than email so we can catch it in time.